Our Mission:

Answering Specialists, Inc. strives and succeeds in providing its customers unparalleled service at affordable prices by embracing the latest technologies coupled with skilled, professional and dedicated personnel. As the business environments continue to change you can be assured that Answering Specialists will be implementing the technologies of the future and providing you with the tools and services to remain competitive and to stay at the forefront of your business. We look forward to representing your business now and in the future.

The name "Answering Specialists" refers to how our services are designed and delivered. While we are able to provide general answering services to most any type of company, we have operators specifically trained to serve specialized industries. These industries include:

Answering Services
For the Fresno and surrounding communities!
"The Answering Service That Doesn't Sound Like One"
Thank you for considering Answering Specialists, Inc. as your answering service.  We hope we are able to earn your confidence and business.  Choosing our services ensures that your calls will be handled professionally by a small group of dedicated operators who will be trained to your specifications on how to handle your calls.  This will allow you and your callers to receive consistent and high quality service and allows our operators to get to know your callers, allowing them to appear to your customers as an extension of your office staff.

Key Benefits:

• Prompt Answering
• Your Client Always Reaches a Live Operator - No Automated Machines
• Intelligent, Courteous & Efficient Operators
• Customized Greetings - We Answer in the Manner You Request
• Complete and Accurate Messages
• Automated Message Delivery
• Options - via Alpha Paging, Fax, Voice Mail or Email.
• Operator Grouping - Small Groups of Operators to Handle Your Calls
• Message Archiving
• Free Local Phone Numbers
• Immediate Setup Available
• Scheduling and Appointment Setting Available
• Full Featured Voice Mail Integration Available
• Wake-up Services Available

Pricing:
Our prices are the lowest in the industry.  Packages are available for a variety of call volume levels.  Prices are determined according to the services requested.  Each client has different needs.  Pricing is done on an a-la-carte basis where you pay only for the services you need.  Call or fill out the information request form for further information regarding your specific needs and service rates.

State-of-Art Voice Mail services Available.

Use of a private, confidential voice mail for message provides many benefits and custom features.  Receive and retrieve messages 24 hours a day, at your convenience.  Messages are heard in the caller's own voice.  Voice mailboxes can answer all of your telephone lines or multiple lines at different locations simultaneously.

Voice Mail:

• Lowest Rates
• Free Phone Numbers Available
• Instant Hook-up Available
• Business/Residential Box Configurations Available
• Pager/Telephone Notification Standard with all Voice
  Mail Boxes
• Automated Attendant - Menu Box Configurations Available
• Live Operation Access and Integration Available
• Each Box Capable of Having Multiple Greetings
• Fax on Demand System Available
• Fax Broadcasting Available
• Fax Mailboxes - Available Soon

Pricing:
Call for current pricing. Prices differ according to the configuration desired.

FREE MONTH OF SERVICE WHEN YOU SIGN UP!!

Allow Answering Specialists to be your Scheduling Center.

Answering Specialists operators can efficiently answering your in-bound calls and schedule your clients per your specifications. Our schedules are maintained on our site in Microsoft Outlook and accessible to you at your computers via Microsoft for Web Outlook. Any changes you make in the schedules are immediately seen by our operators and vice versa. If you choose to use your own scheduling program, we will be happy to go to the web site of your choice and schedule your clients on the program of your choice.
Answering Specialists can even make reminder calls to your clients each day to remind your clients of their pending appointments.

• Low Fixed Monthly Price
• No Personnel To Hire, No Payroll To Process
• 24 Hour Scheduling Available
• Friendly Operators To Interact With Your Customers/Clients
• Standard Scheduling Programs - Microsoft Outlook
  
  
  
  
  
  
  

• Fixed Cost for Each Order Processed
• No Personnel To Hire, No Payroll To Process
• 24 Hour Order Processing Available
• Friendly Operators To Interact With Your Customers/Clients
• Product Fulfillment Services Available

How do we do it


• Small Operator Groups
We group our operators into small groups.  This means that the number of operators answering your calls is kept to a select few.  This group answers all of your calls - correctly- to your specifications thereby reducing mistakes.  They become overly familiar with your account, how you want your calls handled, what is important to you, and deliver the level of service you expect.

• All Calls Are Answered With A Live Operator
We never use automated equipment to answer your calls. We believe that if you are hiring a live answering service to represent your business - you should receive a live person. Most services have reverted to using automated equipment to answer your calls when they are busy instead of hiring more operators. We believe this is wrong and does not provide you with the service you deserve. We take pride in having live, intelligent and courteous operators answering each call we receive on your behalf.

• We Hire Only Mature Operators
We hire mature, competent and articulate operators to answer your calls. We never forget that our operators are answering your calls and representing your business. They are asked to make decisions regarding how each and every call should be handled. This requires operators with good memories who can multi-task, make good decisions while maintaining a professional demeanor. Our operators strive to meet this standard.

• Fair and Clear Billing Practices
We only bill by the call, not by the minute. We bill in full month increments, not 25 or 28 day billing cycles as some do. We don't charge you every time you call to make changes to how your calls are handled. We provide you the flexibility to make changes to how your calls are handled - after all - it is your business we are representing.